Client Support Representative paying up to $18/hour for a national corporation in the Boca Raton area. The focus of the role is to provide outstanding customer service, problem resolution and request processing for clients.
This position is DIRECT HIRE and is available IMMEDIATELY!!!
This will be a REMOTE position!
The hours will be Monday-Friday 8am-5pm or 8:30am-5:30pm.
RESPONSIBILITIES:
Respond to inbound customer service requests in a professional manner via phone, fax and email
Proactively contact clients and internal partners to resolve issues and to collaborate on client solutions
Deliver results per customer-driven service level agreements and quality focus
Utilize tools, resources and technology to provide exceptional customer care
Adhere to company policies, standards and metrics for customer service activities
Work across teams to resolve customer needs and to expedite service requests
Responsible for daily client care through inbound and outbound activities
Partner with Sales and Account Managers in support of new and existing customer opportunities
Achievement of key measures, performance, quality, production and quality customer satisfaction results
QUALIFICATIONS:
High school diploma along with 2+ years of call center experience
Strong proficiency in Microsoft Office (Word, Excel and Outlook)
Previous experience using a large CRM software
Attention to Detail - Attentive to all aspects of a task or work environment; alert; accurate
Adaptability – Flexible in a rapidly changing environment
Client/Customer Focus - Dedicated to meeting client expectations; able to develop and maintain relationships with clients; resolve client’s conflicts
